№.1

Personal AI chatbot

Willy

A Personal A.I. Chatbot | Talk to Willy and get it off your chest.

Overview

BACKGROUND

Many students are unprepared for university life. The stress that comes with academia — including financial worries, pressure to get a good job after school, and failed relationships — is enough to force them to have a depression.

Willy is an A.I. personal chatbot app that helps depressed college students by providing an interactive platform where they can unburden themselves and feel better.

MY ROLE

Research, User Interview, Ideation, Wireframe, Hi-Fidelity, Motion

TEAM

Alone; Personal Project

Get to know

My target audience was University Students just like me who are aged between 18 ~ 25. I picked up three students who are suffering from the depression and did the user interview for each 15 minutes.

User Interview Summary

Most of my interviewees felt so many burdens of ongoing suffering that experienced talking to themselves or even a wall. As they worried about being judged by their close friends, family, and therapist, they did not share them and just held them in.

Empathy Map

Define the Problem

PROBLEM

There is no private and comfortable place for depressed students to talk about their problems and unburden themselves. They leave it untreated. The intrusive thoughts such as suicide can come to their mind when they are not expecting it.

NEED

A private and comfortable place to unburden themselves

Ideation

IDEATION 1: ONLINE ASSISTANT

Completely anonymous website. Users can freely talk about their stories as they can hide their real names in the online.

IDEATION 2: CALL ASSISTANT

A therapist calling app. The user doesn't have to go to see the therapist. Instead, the therapist will come to user's house riding on the self-driving car. Then, users hop in the car and get the treatment.

IDEATION 3: A.I. ASSISTANT

Personal A.I. chatbot app. The users can have a chat with A.I. It is 24/7 accessible and able to provide the listening platform. It also analyzes the recorded chatting and helps users learn how they feel on which moment.

"During my research, I found a very critical point that regardless how much help the person with depression received from others, in the end, the one that helps fix his/her mind is ultimately him/her. From that point, I thought the A.I. chatbot could also be the working solution. It will do the right amount of interactions while chatting because it is a machine. Users can use chatbot as a medium to learn about themselves and feel better."

Solution

I chose the third solution which is the personal A.I. chatbot.

It is easiest to access as it is an app. Users can use it anytime and anywhere. Users will feel more comfortable to chat with because they know it is a machine. Moreover, it can do what humans cannot do. It can analyze the chatting history and pick few keywords out. By looking through those words, users can know how they feel in which moments.